Advanced Support
Trusted by developers, businesses, and agencies worldwide.
Experience hosting like never before with 24/7 expert support, advanced monitoring, and proactive problem resolution tailored to your business needs.
Our Advanced Support is included for free with all Hosting packages.
If you need faster response times or monthly Advanced Support, benefit with our extended SLA packages.
Standard
Included
No discount
24 hrs Response time
* No included Advanced Support
$ 100 hourly rate Advanced Support
24/7 Email & Phone Support
S
$45/mo
10% discount
4 hrs Response time
* 30 min. included
$ 90 hourly rate Advanced Support
Downtime Monitoring
M
$85/mo
15% discount
4 hrs Response time
* 1 hour included
$ 90 hourly rate Advanced Support
Downtime Monitoring
L
$160/mo
20% discount
4 hrs Response time
* 2 hours included
$ 90 hourly rate Advanced Support
Downtime Monitoring
Custom
No discount
4 hrs Response time
As low as $ 75 hourly rate Advanced Support
$ 90 hourly rate Advanced Support
Downtime Monitoring
Standard Advanced Support
Our standard SLA comes with all Hosting packages with no extra costs and assures that your data stays connected by having 24/7 access to the following services:
- 24/7 support by highly experienced people
- Health management of the hosting infrastructure
- Pro-active monitoring of the hosting infrastructure
- Regular Client Area updates
- Resolving connectivity and network issues
- Root password reset and boot loader repair
Extended Advanced Support
If you need the highest level of uptime and performance for your hosting, we offer Extended SLA packages. Benefit now with:
- Faster response times
- Priority support
- Discounted hourly rates for Advanced Support
- Service Monitoring
No contract: Cancel, downgrade and upgrade anytime.
* Service Level Agreement packages are priced per included monthly Advanced Support time. Unused time does not rollover to the next month.
Extra Advanced Support time is quoted for approval before execution at $ 25 per 15 minutes (discounts apply). Package discounts are listed above.
Get and pay just what you need.
Trusted infrastructure
Our redundant infrastructure and storage ensure maximum accessibility to your website.
High-end Servers
Our Servers are equipped with super fast hardware for unrivaled load speeds.
Fast network
Connected to DE-CIX, AMS-IX, DATA-IX and V-IX our datacenter connects with some of the largest internet exchange hubs in the world.
Offsite Backups
With Core Media backups several backup snapshots are executed automatically in another data center. Core Media backups are included with all Shared Hosting packages.
Control panel
Control panel access to manage backups, databases, emails, files, etc.
Free automatic SSL installation
SSL certificates get automatically installed and are secured for all connected domains.
Free in <24 hours website migration
New clients only: We will move 1 website to your Core Media hosting account free of charge.
Setup of free CDN
Free content delivery network (CDN) plan setup including basic DDoS protection, a traffic limit, caching and much more. Paid plans are also available with more advanced features.
Service Level Agreements
Our standard SLA comes with all Hosting packages with no extra costs and assures that your data stays connected by having 24/7 access to standard support services.
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